Neon CRM(Customer Relationship Management)

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Ela Lopez | Apr 22nd 2022

Overview

  • Open API
  • Fundraising and donor management
  • Membership and association management
  • Marketing and communications management
  • Recurring & Scheduled Payment Processing

What is Neon CRM?

Neon CRM is a nonprofit customer relationship management (CRM) system developed to assist NGOs in growing and scaling their organizations. The cloud-based platform automates fundraising events, memberships, events, and nonprofit websites of all sizes and industries. For example, the system's infinite online forms enable transactions to be performed and updated immediately.

Additionally, with Neon CRM, non-profits may design and develop remarkable websites on a shoestring budget and assure a strong web presence to boost online donations. Moreover, Neon CRM provides specialized training and consultation to existing clients, which is provided by a team of industry specialists who provide dedicated one-on-one services.

Through industry-leading features and tools, the solution intends to assist organizations in growing communities, scaling impact, and inspiring audiences to promote their goal. The reasonable price models ensure that enterprises of all sizes may leverage the platform's capability and accomplish their goals more efficiently.

Pros

  • Membership tracking
  • Event management
  • Payment collection
  • Customer support services
  • Offers reliable services
  • Google Analytics feature
  • Integrate with other apps
  • Offers organize information and generate detailed reports.

Cons

  • Neon Events can be a bit limited.
  • The search function can still be improved as it's a bit inconsistent.
  • Requires a bit of time to learn to navigate the software.
  • It’s not easy to get used to it.

Overview of Neon CRM Features

  • Open API
  • iPhone App
  • Fund raising and donor management
  • Membership and association management
  • Event management
  • Marketing and communications management
  • Constituent management
  • Web design and integration
  • Social fundraising
  • E-Commerce/online store
  • Reporting and analytics
  • Volunteer management
  • Executive dashboards
  • Recurring & Scheduled Payment Processing
  • Custom constituent login
  • Custom web forms

Neon CRM Pricing Plans:

Neon CRM supports anything from smaller nonprofits and associations just starting started to well-established organizations with a long history of service that are in serious need of upgrading to a high-functioning, accessible database that connects directly with their website.

With a very competitive monthly subscription plan and several one-time set up alternatives, Neon CRM is priced to match any organization or association's budget.

  • Essentials package: $50/month
  • Impact Package: $110/month
  • Empower package: $200/month
  • No Free Trial

Neon CRM Benefits

Neon CRM enables enterprises to communicate with their supporters in real time. It is an acronym for a relationship-driven system that includes detailed supporter profiles, constituency portals, and customisable web forms.

Organizations can efficiently communicate with the public through integrated mass communication, social media, and segmentation techniques. The analytics tools and dashboards dedicated to growth and retention enable you to examine the influence of many variables and make more informed decisions.

On the other hand, relationship-focused profiles stimulate connection and engagement with supporters with customisable fields, automatic sync, and a 360-degree constituent perspective. The CRM centralizes all of the data users require to monitor and enhance performance and provides strong cross-transaction reporting. The growth and retention dashboards enable managers to make strategic decisions with robust executive reporting capabilities.

The CRM includes mobile-friendly and responsive online forms that are fully customisable, readily brandable, and enable supporters to be reached on any device. The solution provides non-profit organizations with everything they need to communicate with their constituents, including fundraising appeal letters, print communications, and mass email communications.

Comprehensive event management capabilities enable the successful and simple organization of a wide variety of events, from small gatherings to large executive conferences. Online event registration forms enable organizations to easily and quickly register for events, seminars, classes, and conferences, while dynamic event listings enable organizations to list forthcoming events in a variety of formats.

Conditional ticketing is also included, this time to allow for the application of special VIP pricing and member reductions based on coupon codes or predetermined parameters.

Why Non-Profits Should Consider It?

The primary benefits of Neon CRM include its extensive set of features for engaging supporters, its system-centric approach to developing and nurturing connections with constituents, its data analysis and mass communication tools, and event management capabilities. Here are other details:

Comprehensive CRM

Neon CRM includes all of the necessary capabilities for charitable organizations to communicate with their constituents, including print communications, fundraising appeal letters, and mass email communications. Additionally, the system is mobile-optimized, with flexible online forms that can be readily personalized and branded, allowing them to connect with their supporters on any device.

A system centered on relationships

By providing businesses with a relationship-focused solution, Neon CRM seeks to effortlessly connect them to their supporters. It empowers users with the ability to customize web forms and constituent portals. Additionally, it includes extensive relationship-focused profiles that are designed to engage and connect supporters via a 360-degree constituent view, automatic sync, and customizable features.

Public relations and data analysis

Neon CRM provides a platform for charitable organizations to reach the people and convey their story using segmentation and social media tools. Additionally, there are numerous dashboards and analytics solutions that place a premium on supporter retention and growth. They assist users in determining the influence of many variables, enabling them to make more informed and prudent decisions.

Event management

Neon CRM provides a variety of capabilities for complete event management, enabling customers to effortlessly and successfully organize a variety of event kinds, including get-togethers and executive conferences. Additionally, there are forms for online registration, which enables interested individuals to swiftly and conveniently register for an event, conference, class, or seminar.

On the other hand, dynamic event listings assist organizations with enumerating forthcoming events in a variety of ways. Additionally, there is conditional ticketing, which allows VIPs to pay a premium and constituents to receive discounts based on predefined criteria and coupon codes.

The Final Verdict

All in all, Neon CRM is a cloud-based CRM solution that promises to assist nonprofit organizations in growing, scaling their influence, and engaging with their audience through the use of industry-leading tools and capabilities.

It enables organizations of all sizes and industries to streamline the management of events, fundraising activities, memberships, and charitable websites. All things considered, Neon CRM provides optimal solutions and non-profits can reap a plethora of benefits from it.